ANSWERS TO YOUR QUESTIONS

General information

We accept all health savings and flex spending accounts. However, we do not take insurance such as Eyemed or VSP. You will usually be reimbursed by your provider for up to $150.

We guarantee that we’ll have them in within 2 weeks. Usually 7-10 days but sometimes accidents happen.

You can get your prescription one of two ways. Visit your ophthalmologist or optometrist for both an eye exam or to get your prescription. They should provide you with a written copy of your prescription and you can always ask for one if they do not give one to you. Second you can also provide us with the Dr.’s office information and we will call to get your prescription for you. Please also request to have your PD (pupillary distance) measured and written on your prescription. Your PD is very important for us to make sure your eyeglasses fit you perfectly.

Right eye (OD) and left eye (OS) is followed by your Sphere (SPH) Cylinder (CYL) and Axis. Please write them out in this fashion: OD -1.00 -.25 X 120 OS -.75 +.20 x 010 Some prescriptions may only have a sphere. That’s ok, please make sure everything is written in.

We are a full service optical store that uses many different lens types. Basic packages include CR-39 or polycarbonate lenses. All of our progressive lenses are digitally surfaced.

We offer HI-Index 1.67 lenses for those who have a stronger prescription. We can fill a range of single vision prescriptions including astigmatism. However, we do have some limitations on certain prescriptions. If your prescription is over (-)8.00 we will email you and give you the best option for lenses. Some frames are smaller and can handle higher prescriptions. You can always email Rx@huxleyeyewear.com.

We take all the necessary measurements in-store. Just bring your prescription and a positive attitude!

Right eye (OD) and left eye (OS) is followed by your Sphere (SPH) Cylinder (CYL) and Axis. Please write them out in this fashion: OD -1.00 -.25 X 120 OS -.75 +.20 x 010 Some prescriptions may only have a sphere. That’s ok, please make sure everything is written in.

Huxley Optical at any time may request a copy of your prescription, you as the purchaser will need to send us your hard copy for warranty exchanges and lens errors as we see fit. If you are not able to give us a current copy of your prescription than we cannot be liable for any error.

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Payment Information

Absolutely! We just ask that you call in your payment rather than purchase online.

Returns or Exchanges

We offer free delivery anywhere in the US (Hawaii and Alaska will be charged differently). Please allow 7 to 10 business days for delivery of your glasses. If your glasses reach you in subpar condition it is up to the customer to contact Huxley and tell us what is wrong. We are not responsible for contents after delivery and is the responsibility of the customer to be available for pickup and signature. If package or product is damaged during delivery, we will replace the contents for no extra charge if updated immediately.

All products sold have a 90 day manufacturer warranty on manufacturer defects in materials and workmanship from date of delivery. We can determine manufacturing defects and require proof of purchase. Huxley Optical will send out a new frame to you at no extra charge to you. If a product is not considered defective under warranty, then Huxley Optical can send you a coupon for % off on your next purchase.

Huxley Optical has a 30 day money back guarantee on all frames and lenses from date of receiving your order. The frames and lenses must be in original condition of purchase, if frames or lenses are not in original condition when delivered then we will access a 20% restocking fee on your order. Huxley Optical at any time has the ability to reject your refund if the frames or lenses are not in their original condition or if our policy has been abused. Email us returns@huxleyeyewear.com